I’ve added a Frequently Asked Questions page! More like “frequently liable for asking” but I thought I’d cut to the chase. I really need to make some sort of One Page Proposal, or make more use of my STA Travel proposal which was only 2 pages.
I’ve also updated my Help Me Out page, with clearer ways of supporting and sponsoring my project. (or rather, I did, then WordPress died on me and decided I had typed nothing, so now I have to do it all over again.) The tough part is coming up with something to offer, but I hope I’ve done a good job.
Insurance is still a pain. Patricia, one of my best friends, has a cousin that does insurance and offered help getting a quote. Bless her heart, she is AWESOME. However, her cousin hasn’t inherited the Awesome gene. He kept trying to sell me life insurance (which I already have but doesn’t apply to me in Denmark), and when I said I only need insurance for the first 8 weeks, he told me off for wasting people’s time. “It’s an investment in your life!” and other typical sales talk. He was more interested in making a sale than in fulfilling my needs. He then told Pat that I didn’t know what insurance I had! I didn’t remember the specific company or the details, that’s all.
Apparently he’s new at this. Here’s a few tips:
- Concentrate on what the customer wants, not what you’re trying to sell.
- Pay attention and be polite to the customer.
- Don’t gossip or bitch behind the customer’s back – it may come back to get you.
- Don’t assume that the customer doesn’t know what they’re talking about. Sometimes they aren’t, but you wouldn’t know this unless you pay attention and listen.
- Don’t try to sell them something they don’t need if you can provide them with something they need.
- Don’t accuse the customer of wasting your time.
You may disagree, and that’s fine, but for me just a change of attitude would have been so much better. Instead I now refuse to do business with their company.
Patricia did spot a good insurance idea though – travel insurance! Why didn’t I think of that. It’s short term and generally less expensive. I could just take out a plan for 8 months, then let the Danish plan kick in. I wonder if they’ll let me have a plan run out before I return though.
it’s a minute past midnight. time for bed…