Just before I leave for Rotterdam:

What are your travel tips?

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I’ve added a Frequently Asked Questions page! More like “frequently liable for asking” but I thought I’d cut to the chase. I really need to make some sort of One Page Proposal, or make more use of my STA Travel proposal which was only 2 pages.

I’ve also updated my Help Me Out page, with clearer ways of supporting and sponsoring my project. (or rather, I did, then WordPress died on me and decided I had typed nothing, so now I have to do it all over again.) The tough part is coming up with something to offer, but I hope I’ve done a good job.

Insurance is still a pain. Patricia, one of my best friends, has a cousin that does insurance and offered help getting a quote. Bless her heart, she is AWESOME. However, her cousin hasn’t inherited the Awesome gene. He kept trying to sell me life insurance (which I already have but doesn’t apply to me in Denmark), and when I said I only need insurance for the first 8 weeks, he told me off for wasting people’s time. “It’s an investment in your life!” and other typical sales talk. He was more interested in making a sale than in fulfilling my needs. He then told Pat that I didn’t know what insurance I had! I didn’t remember the specific company or the details, that’s all.

Apparently he’s new at this. Here’s a few tips:

  1. Concentrate on what the customer wants, not what you’re trying to sell.
  2. Pay attention and be polite to the customer.
  3. Don’t gossip or bitch behind the customer’s back – it may come back to get you.
  4. Don’t assume that the customer doesn’t know what they’re talking about. Sometimes they aren’t, but you wouldn’t know this unless you pay attention and listen.
  5. Don’t try to sell them something they don’t need if you can provide them with something they need.
  6. Don’t accuse the customer of wasting your time.
  7. You may disagree, and that’s fine, but for me just a change of attitude would have been so much better. Instead I now refuse to do business with their company.

    Patricia did spot a good insurance idea though – travel insurance! Why didn’t I think of that. It’s short term and generally less expensive. I could just take out a plan for 8 months, then let the Danish plan kick in. I wonder if they’ll let me have a plan run out before I return though.

    it’s a minute past midnight. time for bed…